Frequently Asked Questions

We know that shopping online can sometimes come with questions. That's why we've put together answers to some of the most common questions about ordering, shipping, sizing, payments and returns.

If you can't find the information you're looking for, our support team is always happy to help.

Ordering

How can I place an order?

Simply browse our collections and choose the product you'd like to purchase. Select your preferred size and color, then click Add to Cart.

When you're ready, proceed to checkout and enter your shipping and payment information. Once your order has been successfully placed, you'll receive an order confirmation by email.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations will be possible once your order has entered processing or been shipped, but we'll always do our best to assist you.

Will I receive an order confirmation?

Yes. After your order has been successfully placed, we'll send a confirmation email containing your order number and purchase details.

If you don't see the email within a few minutes, please check your spam, junk or promotions folder.

If you still can't find it, contact our support team and we'll be happy to help.

Shipping

Where do you ship?

We currently ship to selected destinations worldwide.

Available shipping methods, costs and estimated delivery times will be displayed at checkout based on your shipping address.

Shipping availability may vary depending on the destination and the products included in your order.

How long does shipping take?

Delivery times vary depending on your destination, shipping method and the product you've ordered.

Orders may require additional processing time before they are shipped. Once your order has been dispatched, the estimated delivery timeframe will depend on the destination and carrier.

Please note that delivery times may occasionally be affected by customs procedures, carrier delays, weather conditions or other circumstances outside our control.

Will I receive a tracking number?

Yes. Once your order has been shipped, you'll receive an email with tracking information when tracking is available for your shipping method.

Please allow some time for the tracking information to become active after your package has been dispatched.

Why hasn't my tracking information updated?

Tracking information does not always update immediately.

It can take several days for a carrier to scan and update a package, especially when it is travelling internationally or moving between different shipping facilities.

If your tracking information hasn't updated for an extended period, please contact our support team so we can help you check the status of your shipment.

Sizing & Products

How do I choose the right size?

We recommend checking the size chart provided on each product page before placing your order.

Because sizing can vary between different products, materials and styles, the measurements shown for the specific item are the best guide when choosing your size.

If you're between sizes, compare your measurements with the size chart before making your selection.

Are your products true to size?

Sizing may vary slightly between products and styles.

For the most accurate fit, we recommend using the measurements provided on the individual product page rather than relying only on your usual size.

If you need help choosing between two sizes, our support team will be happy to assist you.

What materials are your products made from?

Material composition varies depending on the product.

The specific fabric, material composition and relevant product information are listed on each individual product page.

We recommend reviewing the product details before placing your order, especially if you have specific material preferences.

How should I care for my products?

Care instructions may vary depending on the material and design of each product.

When available, we recommend following the care instructions provided with the product. For clothing and activewear, gentle washing and avoiding excessive heat can help maintain the fabric, shape and appearance.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

The payment options available to you may vary depending on your location, device and other checkout conditions.

Is my payment information secure?

We take the security of your personal and payment information seriously.

Payments are processed through secure payment infrastructure, and your payment details are handled according to the security standards of the payment provider used at checkout.

When will I be charged?

Your payment is generally processed when you complete your purchase at checkout.

If there is an issue with your payment, you may be asked to provide another payment method before your order can be processed.

Returns & Refunds

Can I return my order?

We want you to feel confident when shopping with Veyoraa.

If you are not satisfied with your purchase, you may be eligible to return the item in accordance with our Return & Refund Policy.

Please review our return policy for information about eligibility, time limits, product condition and the return process.

What condition must an item be in to be returned?

Returned items generally need to be unused, unworn and in their original condition, with any original tags or packaging where applicable.

For hygiene reasons, certain products may not be eligible for return.

Please review our Return & Refund Policy before sending an item back.

How do I request a return?

Please contact our support team with your order number and the reason for your return.

We'll provide you with the relevant instructions and let you know what information or documentation may be required.

Please do not send an item back before receiving return instructions from our support team.

How long does a refund take?

Once an approved return has been received and inspected, your refund will be processed according to our Return & Refund Policy.

After the refund has been issued, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Customs & Taxes

Will I have to pay customs duties or import taxes?

Depending on your destination, international orders may be subject to customs duties, import taxes or other local charges.

Any applicable charges may vary by country and are generally determined by the relevant customs authority.

Please check your local customs regulations if you are unsure about potential additional charges.

Can customs delay my order?

Yes. International shipments may occasionally be delayed while being processed by customs.

Customs processing times vary by destination and are outside of our direct control.

Order Issues

What if I receive the wrong item?

If you receive an item that is different from what you ordered, please contact our support team as soon as possible.

Include your order number and clear photos of the item received, and we'll revi